Frequently Asked Question

The Paycode Logo

• The Paycode Logo is a "Home" button that will take you to the Home Page when navigating through other functionality

Dashboard Tab

When selecting this tab, a dropdown menu is displayed that contains:

• Dashboard
  • A graph containing the details of the Ticket Activity
  • Statistics organised by department, help topic, and agent

• Agent Directory
  • The contact details of the Agents

• My Profile
  • The current details of the logged in Agent on the Helpdesk

User Tab

When selecting this tab, a dropdown menu is displayed that contains:

• User Directory
  • The contact details of the Users on the Helpdesk Application

• Organizations
  
  • The details of the current Organizations on the Helpdesk Application

• Tasks
  • RFU - Reserved for Future Use

• Tickets
  • Open Tickets 
    • Details of the total number of Open Tickets on the Helpdesk Application
  • My Tickets
    • Details of all the tickets assigned to the Agent that is currently logged into the Helpdesk Application
  • Closed Tickets
    • Details of the total number of Tickets that have been closed on the Helpdesk Application
  • Search
    • Advanced Ticket Search
      • Searching can be performed b.m.o. keywords, or by selecting specific details using the checklist as per the image below:

• New Ticket
  • A button that serves as a quick link to log a new ticket for an issue on the Helpdesk Application

• Knowledgebase
  • FAQs
    • A link to Frequently Asked Questions
  • Categories
    • The details of the current categories available in the Knowledgebase
  • Canned Responses
    • The available canned responses in the Knowledgebase (Work in Progress)